Privacy policy

Pro Flooring Solutions Australia Pty Ltd (*t/a QC Floors) 

  1. We respect your privacy 

  1. Pro Flooring Solutions Australia Pty Ltd * respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information. 

  2. "Personal information" is information we hold which is identifiable as being about you.


  1. Collection of personal information 

  1. Pro Flooring Solutions Australia Pty Ltd * will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms. 

  2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, when you change your email preference, respond to surveys and/or promotions, provide financial information, or communicate with our administration team. 

  3. Additionally, we may also collect any other information you provide while interacting with us.

  4. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy. 


  1. How we store your personal information

  1. We may hold your personal information in either electronic or hard copy form.

  2. If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties.

  3. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.


  1. Use of your personal information

  1. Pro Flooring Solutions Australia Pty Ltd * may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. 

  2. Pro Flooring Solutions Australia Pty Ltd * may contact you by a variety of measures including, but not limited to telephone, email, sms or mail. 


  1. Disclosure of your personal information

  1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services. 

  2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. 

  3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Pro Flooring Solutions Australia Pty Ltd *, https://www.qcfloors.com.au/, its customers or third parties. 

  4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. 

  5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible by law, our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances. 

  6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information. 


  1. Direct Marketing

  1. We may send you direct marketing communications and information about products and services offered by us, partners or suppliers via email, SMS, or regular mail.

  2. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.

  3. You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us at info@qcfloors.com.au. You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received. 

  4. We do not provide your personal information to any other organisations for the purposes of direct marketing.


  1. Security of your personal information

  1. Pro Flooring Solutions Australia Pty Ltd * is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. 

  2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy. 


  1. Access to your personal information

  1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you, or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@qcfloors.com.au. 

  2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act. 


  1. Complaints about privacy

  1. If you have any complaints about our privacy practices, please feel free to send in details of your complaint to admin@qcfloors.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint. 


  1.  Changes to Privacy Policy 

  1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, at our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy. 


  1.  Website 

  1. When you visit our website.

When you come to our website (https://www.qcfloors.com.au/) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service. 

  1. Cookies 

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords, Facebook, LinkedIn or other Social Media sites. These ads may appear on this website or other websites you visit. 

  1. Third party sites 

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Pro Flooring Solutions Australia Pty Ltd * is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.